FAQ

nunc. guarantees you perfect coffee with a "success guarantee", whether strong espresso or decaffeinated coffee. Together with farmers, roasters and baristas, we have developed special recipes for every bean and roast. These are set automatically when you use nunc. certified coffee. With MagicShot, we combine sensor data and machine learning for perfect shots without effort. So you can enjoy effortlessly. Oh, and because it's so innovative, we've patented it.

Your nunc. is awake faster than you are. We have developed nunc. so that it is ready for your first morning coffee in less than 60 seconds. We call this InstantOn. And that also means that we don't waste energy heating it up, as conventional portafilter machines often do. By the way: the nunc. switches off automatically and helps you save energy when it's not in use. So it is always available. That's smart. And good for our planet 🌎🌱.

First of all: you don't need an app to prepare your favorite coffee. The manual operation and the artisanal ritual remain completely natural. You can use the nunc. app to learn the exciting story about the coffee you drink and the farm, to customize the recipes to your personal taste profile, to discover new types of coffee, to get barista tips, to learn new barista skills, to order new coffee to your home with one click. Quite a lot for a small app.

Our goal is to make the colourful world of coffee easily accessible to you and all coffee lovers at home - fair, transparent and always from the farm to the cup 🌍 ☕️.

1. 1. nunc. is your ecosystem for the best coffee with success guarantee. We have spent years coordinating every piece of the puzzle together with engineers, software developers, world-class baristas and roasters. We are in direct contact with farmers all over the world and are regularly on site. And we have tried out hundreds of recipes and fine-tuned and adjusted everything meticulously. For what? To make it magically easy for you to drink great coffee at home.
2. 2. To start with, we have 7+ coffee varieties that have been developed with professional baristas and roasters. This range will be constantly expanded so that you can discover your taste even more and together we can expand your map of coffee flavours (from nutty, dark chocolate to milk chocolate, dried fruit, etc.). If you like.
3. 3. Other roasters and coffees will be included. We hope you understand that we only include coffee beans for you and thousands of coffee lovers in the community for nunc. where the quality, origin and transparent, fair payment of the farmers is guaranteed without compromise.
4. 4. And what if I want to use my own roast? Then that is technically also possible on the nunc. Even very well. You can use your own beans in Pro Mode - although without nunc. success guarantee and without Smart Subscription (both will be published here on the website soon).

Yes. We love a delicious cappuccino. And americano. And flat whites, mmmmhmm. We could go on like this forever. And with the nunc. 'Magic Milk' steam system, it's child's play 🪄 You get the perfect coffee shot prepared and milk steamed, automatically, if you want. Oat milk, almond milk, cow's milk, just as you like it. With the microfoam milk texture for your own latte art Monet, -Van Gogh or -Picasso.🎨☕️

Markus, Marius and Dominik had the idea for nunc. in 2020. The company Next Level Coffee GmbH was then founded in Constance on Lake Constance in 2021. This is also where you can find the company with nunc. Labs where you can visit us for a coffee on beautiful Lake Constance at any time. Since its foundation, we have developed nunc. with over 100 experts and have been able to take great people on the journey to coffee. We look forward to taking you on board.

nunc. coffee is fairer, better and cheaper. But how is that possible? We work directly with the farmers and local roasters and we ship the coffee directly to you. And because we don't pack the coffee in tiny capsule portions, but use 100% recyclable packages with 120-140g of freshly roasted beans, there is much less waste. In fact, there is no "waste." Sounds good? It is!

With nunc. you have the choice. Depending on coffee availability and how "special" you want your coffee to be. Our coffee prices are based on leading specialty cafés with comparable traceability and the same quality standards. Accordingly, our prices start at around €34 per kilo. (original capsule coffee from the market leader starts at 60 EUR/kg).

As a customer, you have a legal 14-day right of cancellation. We are absolutely convinced that you will never want to be without nunc. again. If you are still not 100% convinced, we also offer an extended 100-day return guarantee.

The nunc. is currently manufactured in Switzerland🇨🇭👩🏻‍🏭 and the majority of the value creation takes place in Switzerland. We want as much local added value as possible and therefore work closely with great partners that we know personally. This is why we have developed the nunc. over several years together with our partners in Germany, the Netherlands, Austria and Switzerland. We develop some high-tech components (such as the nunc. electronics) or purchased parts (such as the pumps) in-house and they are manufactured for us by our partners in Italy or Asia. Quality is our top priority and we are constantly working to keep the added value in Germany and Switzerland.👩🏻‍🏭

Your nunc. has the barista built-in: The grinder automatically identifies the coffee and adjusts the grind size and quantity. It also whispers to the machine via Bluetooth which temperature, pressure/flow and extraction time it should start. They also talk about the weather and the age of the beans. Seriously, because then the grinding degree has to be set differently. The nunc. does this for you. So that you can relax and enjoy.

We are very pleased that your coffee from your fully automatic machine tastes so good. With nunc. we want to make it easy for you to discover different coffees. Maybe you'd like to try a decaf in the afternoon or a funky, fruity espresso from a Berlin specialty roaster. This is very easy with the nunc. and you can change the type of bean from shot to shot. And with the quality you know from your favorite café.

For new orders, we are planning chronological delivery starting in Spring 2026. We will contact you in good time before your delivery date.

It will unfortunately take a little longer until the official market launch in Austria and Switzerland. Some customers have therefore decided to have their order delivered to a German address (e.g., to friends, a P.O. box, or a package forwarding service). You are also welcome to come by and pick up your nunc. personally at Lake Constance.
We are working on setting up a process for coffee shipping as well.

The sales price of the nunc. has not been increased since market entry, but this will change on Jan 1st, 2026. Unfortunately, we cannot guarantee a price without an order.

We are currently working on our SmartSubscription. This personalized subscription is based on your taste and consumption—because as a smart IoT device, nunc. knows exactly when it's time to reorder. So you always have your favorite freshly roasted coffee in the right amount at home.

You can easily prepare an Americano with the nunc. It simply extends your single or double espresso with the appropriate amount of water. If you prefer other ratios of espresso to water, you can also brew a single or double espresso and top it up with the desired amount of hot water—just the way you like it.

We chose the 120g packs very deliberately—at this quantity, the beans stay fresh the longest and deliver the best taste results, even if you have several varieties open at the same time. This way, they also fit perfectly into the nunc. Smart Hopper.

We regularly host Open Houses in our studios in Constance, Munich, and Berlin. You can find all dates for Open Houses, trade fairs throughout Germany, and other events where we’d love to show you the nunc. on our website.
Our studios do not have regular opening hours—if you would like to drop by, please contact us in advance so we can make an appointment. We would be very happy to welcome you!

The nunc. is very low-maintenance and does not require extensive servicing. Unlike classic portafilter machines, for example, it does not have a 2-liter steam boiler that would need to be serviced by specialist personnel. In addition, the nunc. features a guided maintenance mode that guides you through the steps on the screen. Care is limited—as with conventional portafilters—to regular backflushing, occasional descaling, and cleaning the grinder with granules.

The nunc. is developed for longevity and is precisely manufactured in Switzerland. Should something not work, we will start a remote diagnosis with your permission. If the error cannot be fixed this way, we will send you a replacement nunc. that you can use immediately. You can then simply pack your old one in the return box, and we will take a close look at what is wrong with it here in the nunc. Lab at Lake Constance. You don't have to worry about anything else!

The nunc. is developed for longevity and is precisely manufactured in Switzerland. Should something not work, we will start a remote diagnosis with your permission. If the error cannot be fixed this way, we will send you a replacement nunc. that you can use immediately. You can then simply pack your old one in the return box, and we will take a close look at what is wrong with it here in the nunc. Lab at Lake Constance. You don't have to worry about anything else!

You can easily order our coffee via our nunc. App. There you can also find out more about our roasts and the farmers behind them!

Currently, we unfortunately do not offer any discount codes or student discounts.

We are currently working on making further accessories available in our online shop, such as the tray for storing the tamper and brush, additional Smart Hoppers, and other accessories.

Cup heights of up to 8 cm are possible without problems—with around 0.5 cm of wiggle room. This means: a maximum of 8.5–8.6 cm from the drip tray to the bottom edge of the portafilter spout. Ideal for cappuccino cups and café au lait mugs.

The nunc. has a water outlet and can dispense water for tea manually or automatically according to your presets, or for diluting espresso.

The dimensions of the espresso machine are 332 x 286 x 315 mm, and the grinder is 271 x 150 x 443 mm including the hopper—Length x Width x Height respectively.